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The Coreus FAQ

Good questions. Clear answers.

Start here for equipment basics, order support, subscriptions, and what's next for Coreus.

Equipment & training

Get to know your gear.

Where should I start with my Coreus equipment?
Read the instructions supplied with your exact product, check the setup, and begin with a controlled range you can manage. Our Training page offers general starting pointers.
Is every product suitable for every person?
Review the equipment's intended use and product limits. If you're unsure whether a movement suits you, ask a qualified professional for individual guidance.
Where can I find setup or care instructions?
Start with the instructions in your package. Our Product Care page covers general upkeep. Contact support with your product name if you need help finding specific information.
Can you guarantee a specific physical result?
Training outcomes vary with your routine, starting point, recovery, nutrition, and other factors. Product photos and brand imagery aren't a promise of a particular result.

Orders & support

The practical details.

How do I track an order?
Visit Track Your Order and enter the tracking number from your shipping confirmation. It opens 17TRACK in a new tab. The carrier link in your shipping email is another way to check delivery updates.
How do I request a return?
Contact support with your order number and item details. We'll help you find the applicable terms and next step. Confirm the correct return destination before sending anything.
How do I cancel an existing subscription?
Use the management link in your subscription email if it provides that option, or visit Cancel Subscription to send a request. The team will confirm when the cancellation is complete.
What is the best way to contact Coreus?
Use the Support page or email support@trycoreus.com. Include the checkout email and order number, if available. Please don't send passwords or full payment-card details.

The next chapter

What's coming to Coreus.

When is the Coreus App launching?
A launch date hasn't been announced. Join the app waitlist for news. The features shown are a preview of the planned experience.
Can I buy Coreus apparel now?
Apparel is coming soon. The images show our creative direction; final products, materials, sizing, and release information will be shared when ready.
Does joining a waitlist create a subscription?
It signs you up for Coreus marketing emails, which you can unsubscribe from at any time. It does not create a paid subscription or purchase.

Still have a question?

The Coreus team is here to help with your equipment or order.

Contact the team