Your checkout is the starting point.
Look at the shipping methods, charges, and estimates shown for your order.
Shipping & returns
From our store to your door.
Find the next step for delivery questions, a return request, or an issue with your order. Your checkout and order confirmation contain the details specific to your purchase.
Know your next step
The details that matter.
Delivery and return details can depend on the product, destination, and terms shown when you ordered.
Tracking follows the shipment.
Use your shipping email and the carrier's tracking page for the available delivery updates.
Ask before sending a return.
Contact us for the relevant terms and return instructions for your purchase.
Delivery information
Check the shipping options, charges, and any delivery estimates shown at checkout. Once an order has shipped, use the tracking information in your shipping email for carrier updates. If your order confirmation doesn't answer your question, contact the team for help with your delivery.
Requesting a return
Contact support with your order details and the item you would like to return. We'll help you find the applicable return terms and the correct next step. Please confirm the return destination with the team before sending an item.
An item arrived damaged or incorrect
Keep the packaging and send us your order number, a description of the issue, and clear photos by email. Avoid using damaged equipment while you wait for guidance. We'll review the information and discuss the available next step.
Refund updates
If a refund has been approved, refer to the confirmation you receive for its details. The time it takes to appear can depend on the payment provider and your bank. Contact support if you need help with an existing refund request.
Need an answer about your order?
Send us the details and we'll help you find the right next step.